Most of you that read this blog have a web host that you use and like. Same goes for me here and I’ve been hosted by several good web hosts over the years. For the life of me, I can’t see myself moving from Site5 (where I’m presently hosted) as they just seem to have the best of the best working there.
For example: Had an issue this morning where apache became a problem on my server. My sites loaded slowly, if at all and a quick trip to Site5’s live chat revealed that apache was having some issues on my server. I was told that an Admin was looking into it and that things should begin to resolve normally in a few minutes. Which they did.
Around 10 minutes or so later, things reverted back to slow to no resolution for the sites again. This time, I submitted a ticket to Support and in around 30 minutes, give or take, the problem was corrected. That’s fast support!
So kudos to the Site5 Team and my heartfelt thanks for a job well done! If anyone out there reading this is on the hunt for a new web host for any reason, give Site5 a try. You’ll not find a better group of folks who care for you more than they do. Their pricing is competitive, their packages are great and they have THE best Support Team I’ve ever come across. 
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Scott Wilson is an avid Linux user who enjoys testing different distro's of Linux from time to time, the occasional SciFi show and classic rock music. He's also an avid supporter of Open Source software.
#1 by Ben on November 22, 2009 - 2:23 pm
Thanks Scott!
The weekends are actually a bit slower, plus we were missing one of our guys this weekend so usually we try to answer tickets within 5 minutes for level 1 issues, and so on.
We have a lot more planned and I’ll our guys are going to audit your server Monday again to make sure this is not a repeat issue,
thanks, Ben
#2 by ScottW on November 22, 2009 - 5:31 pm
You’re welcome Ben.
Allow me to clarify that the time frame from beginning to end netted the timing I mentioned which ain’t bad compared to what I’ve experienced from other web hosts in the past. I understand that weekends can be slower than the usual weekday grind and striving for better service is great and all but I was impressed none-the-less with the end result by your Support Team.
They most definitely know their stuff!
To the Techs who work Live Chat to the Techs working behind the scenes keeping issues to a minimum and the servers humming…Thank You!
To anyone who hasn’t already figured it out, Ben is one of the owners over at Site5.
You don’t see an owner of a large web hosting company drop by like this every day. This is one of the reasons why I like Site5. They’re people who care about people. That speaks volumes these days. 
#3 by Ben on November 22, 2009 - 9:01 pm
Oh no worries, just wanted to explain why we were a bit slower this weekend
Welcome! More good stuff coming too, here is a preview of our new SiteAdmin mockup we are working on:
http://tweetphoto.com/fbexawro
An early one but kinda shows some of the UI work we are doing, plus all that will be upgraded to x3 on the backend (newer version of cPanel theme so more features and improvements),
Thanks, Ben
#4 by ScottW on November 23, 2009 - 6:35 am
Sounds great Ben. Looking forward to it’s arrival. Appears to be much more user-friendly with the new layout too.
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